Terms of Service

Fine Prism LLC is a Wyoming limited liability company serving clients worldwide.

You must be at least 18 years old and legally capable of entering into a binding contract. Our professional services are intended primarily for businesses, organizations, entrepreneurs, and professionals purchasing for commercial purposes.

If you use our services as a consumer rather than for business purposes, any mandatory consumer protections in your country or region continue to apply and are not excluded by these Terms.

Fine Prism helps businesses improve how their brands and websites may be discovered, understood, cited, and surfaced across traditional search engines and AI-powered search or answer platforms. Services may include:

• AEO and GEO audits, research, strategy, and implementation;
• website structure, crawlability, indexability, and technical optimization;
• answer-focused content planning, writing, editing, and optimization;
• entity, authority, trust, citation, and brand-consistency work;
• competitive, prompt, query, and visibility research;
• structured data and other search-supporting implementation where appropriate;
• measurement, monitoring, reporting, and consulting; and
• other services described in an applicable proposal, order form, invoice, or statement of work.

The precise scope, deliverables, schedule, fees, measurement period, and any performance benchmarks will be stated in a written proposal, order form, invoice, statement of work, or similar service document (each, an “Order Form”). If an Order Form conflicts with these Terms, the Order Form controls for that engagement.

We may use qualified employees, contractors, software, automation, and AI-assisted tools to provide the services. Fine Prism remains responsible for delivering the agreed services, subject to these Terms and the applicable Order Form.

Fine Prism is an independent service provider. We are not affiliated with, endorsed by, or acting on behalf of Google, OpenAI, Microsoft, Anthropic, Perplexity, Meta, or any other search engine, AI platform, publisher, or third-party service unless expressly stated in writing.

Search engines and AI platforms independently control their crawling, indexing, ranking, citation, recommendation, response generation, traffic, and reporting systems. Their algorithms, policies, interfaces, and data may change at any time. Accordingly, except for a specific written guarantee in an Order Form, we do not promise or guarantee:

• a particular ranking, citation, mention, recommendation, or placement;
• inclusion in any search index or AI-generated answer;
• a specific volume of traffic, leads, sales, revenue, or profit;
• continuous or permanent visibility on any third-party platform; or
• that third-party data, reports, or tools will always be accurate or available.

We will perform the agreed services professionally and in good faith, but you acknowledge that marketing and search outcomes depend on factors beyond our control.

A proposal is valid only for the period stated in it and may be withdrawn before acceptance. An engagement begins when the applicable Order Form is accepted, the required payment is received, and you provide the information and access reasonably required to begin.

Requests outside the agreed scope may require a written change order, revised schedule, and additional fees. We are not responsible for delays caused by scope changes, delayed approvals, missing access, inaccurate information, third parties, or circumstances outside our reasonable control.

You agree to:

• provide accurate, complete, and timely information, content, approvals, credentials, and access;
• appoint an authorized contact who can provide instructions and approvals;
• review deliverables and provide feedback within the time stated in the Order Form or, if none is stated, within five business days;
• maintain backups and appropriate security for your websites, accounts, systems, and data;
• comply with applicable laws, industry rules, platform policies, and advertising standards;
• obtain all rights, permissions, notices, and consents required for materials or personal data you provide; and
• avoid making changes that interfere with our work or measurements without first notifying us.

Unless an Order Form states otherwise, a deliverable will be considered accepted if you approve it, publish or use it, or do not report a material nonconformity within five business days after delivery. Acceptance does not waive an eligible claim under Section 8 or any right that cannot legally be waived.

You remain responsible for your products, services, business claims, legal compliance, final publishing decisions, and the accuracy of information supplied to us.

Fees and payment schedules are stated in the applicable Order Form or invoice. Unless stated otherwise:

• fees are quoted and payable in U.S. dollars;
• payments must be made by the due date and through an approved payment method;
• you are responsible for applicable taxes, duties, bank fees, currency-conversion charges, and third-party costs, excluding taxes based on Fine Prism's net income;
• work may be paused if a payment is overdue; and
• you remain responsible for fees earned and non-cancellable third-party commitments incurred before a pause, cancellation, or termination.

For recurring services, automatic renewal applies only when clearly stated in the Order Form or checkout. Renewal frequency, price, and cancellation notice will be disclosed before purchase. You authorize us or our payment processor to charge the agreed recurring fees until the service is cancelled in accordance with the Order Form and applicable law.

If you believe a charge is incorrect, contact support@fineprism.com promptly so we can investigate. Nothing in these Terms limits any lawful rights you may have through your payment provider.

Our public money-back promise applies to Fine Prism service fees for an eligible engagement and is designed to hold us accountable for the deliverables and measurable performance benchmarks we expressly agree to in writing.

Unless an Order Form provides different guarantee terms, the following rules apply:

1. Eligible claim. You may request a guarantee review if we materially fail to deliver the agreed scope or an expressly guaranteed, measurable benchmark within the agreed delivery or measurement period.
2. Request deadline. You must email support@fineprism.com within 14 calendar days after the applicable delivery deadline or measurement period ends. Your request must identify the affected service and explain the alleged failure.
3. Client cooperation. To qualify, your account must be paid as agreed, and you must have provided the required access, information, approvals, implementation cooperation, and reasonable time needed to perform and measure the work.
4. Opportunity to cure. We may review the work and use up to 10 business days to correct or complete the affected deliverable. If we cannot cure a qualifying failure, we will refund the Fine Prism service fees paid for the affected service.
5. Excluded amounts. Third-party advertising spend, software fees, platform charges, domain or hosting fees, taxes, bank charges, payment-processing costs, and other non-recoverable third-party expenses are not refundable.
6. Excluded circumstances. The guarantee does not apply where results were affected by client delay or non-cooperation; inaccurate or incomplete information; unauthorized website or account changes; rejection or removal by a third-party platform; algorithm or policy changes; outages; penalties arising from pre-existing conditions; illegal or deceptive client activity; force majeure; or failure to follow agreed recommendations.
7. No unwritten outcome guarantee. Rankings, AI citations, mentions, recommendations, traffic, leads, sales, and revenue are guaranteed only if a specific benchmark and measurement method are expressly written in the Order Form.

Approved refunds will be sent to the original payment method where reasonably possible. Processing time may depend on the payment provider. This guarantee is in addition to any non-waivable refund or cancellation rights provided by applicable law.

Except for this guarantee, an applicable Order Form, or rights required by law, payments are non-refundable once the corresponding work has been performed or committed.

Cancellation terms for a project or recurring service are stated in the applicable Order Form. If no specific cancellation term is stated, you may request cancellation by emailing support@fineprism.com. Cancellation does not relieve you of responsibility for work already performed, approved milestones, or non-cancellable third-party costs.

Either party may terminate an engagement for a material breach if the breach is not cured within 10 business days after written notice, unless the breach cannot reasonably be cured. We may immediately suspend or terminate services for unlawful activity, abuse, security threats, infringement, fraud, sanctions concerns, or conduct that could harm Fine Prism, our personnel, a client, or a third party.

If Fine Prism terminates an engagement for convenience and not because of your breach, we will refund any prepaid Fine Prism service fees allocable to work not yet performed. Sections intended by their nature to survive termination will remain effective, including payment obligations, intellectual property, confidentiality, disclaimers, liability limits, indemnification, and dispute provisions.

Our services are primarily business-to-business. However, if you are legally treated as a consumer in the European Union or United Kingdom and enter into a distance contract with us, you may have a statutory 14-day right to cancel the service contract without giving a reason, subject to applicable exceptions.

If you expressly ask us to begin services during that cancellation period, you may be required to pay a proportionate amount for services supplied before cancellation. If the service is fully performed during the cancellation period after your express request and legally required acknowledgment, your statutory cancellation right may end. To exercise an applicable right, email support@fineprism.com with your name, order details, and a clear statement that you wish to cancel.

Nothing in these Terms removes any mandatory consumer right available under the laws that apply to you.

Your materials

You retain ownership of content, trademarks, data, credentials, instructions, and other materials you provide (“Client Materials”). You grant Fine Prism a worldwide, non-exclusive, limited license to host, copy, modify, analyze, and use Client Materials only as reasonably necessary to provide the services and exercise our rights under the engagement.

You represent that you own or have permission to use the Client Materials and that our authorized use of them will not violate any law or third-party right.

Deliverables

After full payment of all amounts due for an engagement, you will own the final, custom deliverables specifically created for you, excluding Fine Prism Materials and third-party materials. Drafts, rejected concepts, internal notes, research methods, and working files are not transferred unless the Order Form expressly says otherwise.

Fine Prism Materials

Fine Prism retains ownership of all pre-existing or independently developed methods, know-how, processes, templates, prompts, tools, scripts, software, frameworks, checklists, data models, generic components, and improvements (“Fine Prism Materials”). To the extent Fine Prism Materials are embedded in a paid deliverable, we grant you a perpetual, worldwide, non-exclusive license to use them only as part of that deliverable for your internal business purposes.

Third-party materials remain subject to their respective licenses and terms.

Portfolio use

Unless prohibited by an Order Form or you opt out in writing, Fine Prism may identify you as a client and display non-confidential final work, your name, and your logo in our portfolio and marketing materials. We will not publicly disclose confidential performance data without permission.

Each party may receive non-public business, technical, financial, security, or commercial information from the other (“Confidential Information”). The receiving party will use Confidential Information only for the engagement, protect it with reasonable care, and disclose it only to personnel and service providers who need it and are bound by appropriate confidentiality obligations.

Confidential Information does not include information that the receiving party can show was already lawfully known, becomes public without breach, is received lawfully from another source without restriction, or is independently developed without using the disclosing party's Confidential Information.

A party may disclose Confidential Information when legally required, where permitted after giving reasonable notice. These obligations continue for three years after disclosure; trade secrets remain protected for as long as they qualify as trade secrets under applicable law.

Our collection and use of personal information through the Website are described in our Privacy Policy. You agree not to provide personal data unless you have a lawful basis and all required notices and permissions.

If Fine Prism processes regulated personal data on your behalf, the parties will enter into a data processing agreement where required. Depending on the engagement, this may include terms addressing the EU General Data Protection Regulation, UK GDPR, international data transfers, or other applicable privacy laws.

You may not use the Website or our services to:

• violate any law, regulation, sanctions restriction, or third-party right;
• publish or promote fraudulent, deceptive, defamatory, infringing, hateful, or unlawful material;
• distribute malware, scrape unlawfully, interfere with systems, or attempt unauthorized access;
• manipulate reviews, citations, rankings, or AI systems through unlawful, deceptive, or prohibited practices;
• send spam or violate platform, advertising, email, or privacy rules; or
• misrepresent Fine Prism's involvement, endorsement, or results.

We may refuse instructions or tactics that we reasonably believe are unlawful, deceptive, unsafe, infringing, or inconsistent with third-party platform policies.

Website content is provided for general information and may be updated without notice. We try to keep it accurate, but we do not warrant that every page is complete, current, or error-free.

The Website may link to third-party websites, tools, or services. Fine Prism does not control and is not responsible for third-party content, availability, security, terms, or privacy practices. Your use of third-party services is governed by their own terms.

Case studies, testimonials, examples, projections, and past results illustrate specific circumstances and do not promise that every client will achieve the same outcome. Your results will vary based on your market, website, authority, offer, competition, implementation, platform behavior, and other factors.

To the maximum extent permitted by law, the Website is provided “as is” and “as available.” Except for express commitments in an Order Form or the money-back guarantee above, Fine Prism disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and results.

We do not provide legal, tax, accounting, financial, or regulatory advice. You should obtain advice from qualified professionals for your circumstances.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, these exclusions apply only to the extent legally permitted.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business, goodwill, data, or opportunities, arising from or related to the Website, services, or these Terms, even if advised that such damages were possible.

To the maximum extent permitted by law, Fine Prism's total aggregate liability arising from or related to an engagement will not exceed the fees paid to Fine Prism under the applicable Order Form during the 12 months before the event giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited. Nothing in these Terms limits mandatory consumer rights or liability for fraud, fraudulent misrepresentation, willful misconduct, or any other matter that applicable law does not permit a party to exclude.

To the extent permitted by law, you will defend, indemnify, and hold harmless Fine Prism LLC and its owners, officers, employees, contractors, and agents from third-party claims, losses, damages, judgments, penalties, and reasonable legal costs arising from:

• Client Materials or instructions you provide;
• your products, services, claims, website, or business practices;
• your violation of law, platform rules, or third-party rights;
• your breach of these Terms or an Order Form; or
• your misuse of the Website or deliverables.

We will provide prompt notice of a covered claim and reasonable cooperation. You may not settle a claim in a way that admits wrongdoing by or imposes obligations on Fine Prism without our written consent.

We may serve clients worldwide, but our services are not available where providing them would violate applicable law, export controls, or U.S. economic sanctions. You represent that you are not prohibited from receiving the services and are not acting for a sanctioned person or entity. We may conduct reasonable screening and refuse, suspend, or terminate an engagement when necessary for legal compliance.

You are responsible for complying with the laws that apply to your business, content, products, and use of the deliverables in each country where you operate.

You agree that we may communicate with you electronically about proposals, orders, invoices, service updates, security, and legal notices. Electronic acceptance, signatures, approvals, and records may have the same effect as paper versions to the extent permitted by law.

Marketing emails may be sent only as permitted by applicable law. You may unsubscribe using the link in the message or by contacting support@fineprism.com. Unsubscribing from marketing does not stop necessary service or transaction communications.

Before filing a formal claim, each party agrees to send written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve it informally for at least 30 days.

These Terms and any dispute arising from them are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. Subject to any mandatory law that gives you a different right, the state courts located in Sheridan County, Wyoming, and the federal courts having jurisdiction over Sheridan County will have exclusive jurisdiction, and each party consents to those courts.

If you are a consumer, this choice of law and forum does not deprive you of mandatory protections or legal remedies available under the laws of your habitual residence where those rights cannot lawfully be waived.

We may update these Terms to reflect changes in our services, business practices, technology, or legal obligations. The revised version will be posted on the Website with a new “Last updated” date.

Material changes will apply prospectively. If required by law or an applicable Order Form, we will provide additional notice. Your continued use of the Website or services after revised Terms take effect constitutes acceptance, except where applicable law requires another form of consent.

These Terms, the applicable Order Form, and any incorporated policies form the entire agreement concerning the Website and services and replace prior discussions about the same subject. No waiver is effective unless in writing. If any provision is unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

You may not assign an engagement without our written consent, except as part of a merger, reorganization, or sale of substantially all relevant assets. Fine Prism may assign these Terms or an engagement as part of a merger, reorganization, corporate restructuring, or sale of its business or assets.

Neither party is liable for delay caused by events beyond its reasonable control, except that this does not excuse payment obligations for services already performed.

These Terms do not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship between the parties. Headings are for convenience only. The word “including” means “including without limitation.”

Questions, complaints, cancellation requests, refund requests, and legal notices may be sent to: